Returns & Exchanges

At Roquia, we prioritize the quality and freshness of our food products. If your order arrives damaged or incorrect, we are committed to making it right through our streamlined return and exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of receiving your delivery, including your order number and clear photos of the items in question.

• 2.
  Quality Review

  Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for food-grade returns or replacements.

• 3.
  Return Authorization

  Once approved, we will provide you with a return authorization number and instructions on whether the item needs to be sent back or safely disposed of.

• 4.
  Refund or Replacement

  Upon final verification, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.