Frequently Asked Questions
Everything you need to know about our premium food products and delivery services.
How do you ensure the freshness of your food products?
At Roquia, we maintain strict temperature controls throughout our supply chain and use vacuum-sealed packaging to preserve the natural flavors and nutrients of our products until they reach your doorstep.
Where do you ship to and how long does delivery take?
We currently offer nationwide shipping. Standard delivery typically takes 2-4 business days, while express options are available for perishable items to ensure they arrive in peak condition.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email and SMS notification containing a unique tracking link to monitor your delivery in real-time.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.
Are your products organic or sustainably sourced?
We prioritize partnerships with local farmers and suppliers who follow sustainable practices. Many of our product lines are certified organic; please check the individual product descriptions for specific certifications.